Terms & Conditions

By downloading, accessing, browsing, registering on, or utilizing the Asha Old Clothes Buyer portal (oldclothesbuyer.com), mobile application, or scheduling any physical doorstep clothing collection service, you explicitly agree to be bound by these Terms and Conditions. These terms govern your entire relationship with our company and define our mutual responsibilities. If you do not agree to all provisions within this document, you are strictly prohibited from using our doorstep services or accessing our booking software.

Asha Old Clothes Buyer is a premier commercial circular textile platform dedicated to reducing carbon footprints and advancing circular textile economies. We operate as a full-service grading and logistics operator that facilitates doorstep collection, sanitization, sorting, and green distribution of unused or old garments, home fabrics, and footwears. Our infrastructure channels discarded fabrics back into active circles of use, raw material reclaiming, and commercial fiber recycling.

Our services are exclusively available to individuals who are at least 18 years of age and possess the legal capacity to enter into binding agreements under the Indian Contract Act, 1872. Minor individuals under 18 years of age are strictly prohibited from creating accounts, submitting bookings, or initiating pickups independently, unless they do so under the direct guidance, authorization, and active presence of a parent or legal guardian during the doorstep pickup.

Asha Old Clothes Buyer operates on-site collection fleets within designated municipal sectors. Our specialized doorstep pickup services are currently available only within:

• Thane Municipal Limits (Thane West, Thane East, Majiwada, Ghodbunder Road, Kalwa, Mumbra, etc.)
• Navi Mumbai Municipal Limits (Vashi, Nerul, Belapur, Kopar Khairane, Airoli, Sanpada, Kharghar, etc.)

More cities, locations, and municipal territories may be added to our service areas in the future as our logistical operations expand. We reserve the absolute right to reject or cancel any booking requested outside of these active operational regions without any liability.

As a user of our platform, you are responsible for providing complete, current, and accurate registration, contact, and location details, including complete flat/house markers and landmark indicators. You must ensure that you or an authorized adult representative is present at the designated location during your selected time slot, and that all clothes slated for collection are fully gathered, sorted, and ready for weighing when our logistics team arrives.

All bookings must be submitted through our official online booking portal, mobile application, or approved direct WhatsApp support channels. You must provide a reasonable estimate of the weight and volume of clothes to be picked up. Creating duplicate bookings, booking under false names, or submitting misleading quantity estimates constitutes a material breach of these Terms, and may lead to immediate account suspension.

We make every reasonable effort to arrive within the scheduled time slot chosen during your booking process. However, pickup schedules are estimates and not strict guarantees. Logistical variables, traffic congestion, severe weather conditions, or unexpected vehicle servicing requirements may cause delays. Our team will communicate any scheduling adjustments pro-actively via phone call or WhatsApp.

Customers can cancel or reschedule an existing doorstep booking up to 24 hours prior to the scheduled pickup time window. Cancellations must be performed through our portal or by messaging our WhatsApp coordination desk. While we do not charge a cancellation fee, repetitive last-minute cancellations or failures to be present at the address during the scheduled slot may result in a permanent block on your phone number and address.

To maintain safety, hygienic processing, and logistical standards, we apply strict acceptance criteria:

When you opt for our "Donate" service, you voluntarily transfer ownership of your selected clothes to Asha Old Clothes Buyer free of monetary charge. Please note that donated items become part of our commercial collection, sorting, and processing pipelines. These items may be commercially sanitized, graded, and distributed through our commercial secondary reuse networks, processed into industrial wiping rags, processed into acoustic insulation, or handed over to our authorized partner organizations for secondary reuse and social welfare initiatives.

If you select our "Sell" service, you agree to sell your clothes to us at the evaluated spot rate. You understand and accept that our on-site clothing valuation is based strictly on the following parameters:

• Condition: Physical wearability, level of fading, elasticity, or stretching of the items.
• Quantity: Total weight of items measured in kilograms using our calibrated digital weighing scale.
• Category: The ratio of premium high-value wearable items to recycling-grade waste.
• Market Demand: Prevailing wholesale market value index for secondary garments and recycled raw cotton.

All pricing, scrap values, and purchasing rates are calculated based on our dynamic price charts, which are published and updated regularly on our Prices page. These prices reflect wholesale textile market indexes. Our on-site representative's physical assessment and weight calculation are final. We do not participate in secondary negotiations or manual bargaining during the doorstep collection process.

Payments for accepted 'Sell' items are disbursed instantly on the spot at your location once the weighing, grading, and valuation are completed. Payments are made through secure digital channels, including UPI (GPay, PhonePe, Paytm), instant bank transfers, or physical cash based on your preference and operational cash availability. A digital receipt or confirmation will be issued via WhatsApp.

Asha Old Clothes Buyer reserves the absolute right to reject any booking or cancel service on the spot. Common reasons for rejection include:

• Pickup location not serviceable: Requested address falls outside active limits of Thane or Navi Mumbai.
• Insufficient quantity: Total materials do not reach the minimum threshold weight (usually 20-30 kg).
• Unsafe location: Environments posing environmental, safety, or health hazards to our field staff.
• Incorrect information: False registration logs, non-functional phone numbers, or fraudulent address markers.
• Restricted access: Gated societies or high-security complexes that deny entrance to our collection vehicles.
• Other operational reasons: Unforeseen logistics disruptions, bad road access, or natural weather disruptions.

During physical doorstep collections, customers must ensure safe, unobstructed physical access to their housing society or building. You are responsible for acquiring any gate passes or entry clearance. You must inspect the weighing scale readouts yourself during the evaluation to verify total figures. Our field agents are instructed to operate with high safety protocols and deserve a respectful working environment.

We reserve the absolute right to alter, pause, or terminate any online interface, booking software, pricing index, or physical doorstep services at any time without notice. We reserve the right to limit collection service to specific customer profiles, phone contacts, or locations, and block malicious accounts that register dummy requests.

All text, graphic illustrations, layout configurations, branding models, logos, buttons, vector visual arts, codes, databases, and trademarks displayed on oldclothesbuyer.com and our mobile application are the exclusive intellectual property of Asha Old Clothes Buyer. You are strictly forbidden from copying, reproducing, scraping, or utilizing any of our digital assets without explicit written authorization.

Our mobile app is licensed on a limited, revocable, non-exclusive basis solely for personal, non-commercial logistics booking. You must not attempt to reverse-engineer, inject script models, or manipulate the database calls. Continued updates and specific system permission guidelines apply.

To manage premium bookings, you may create an account on our app. You are solely responsible for protecting your registration keys and passwords. Any transaction or booking registered under your user profile shall be deemed executed by you. Contact us immediately if you suspect unauthorized profile access.

We reserve the right to immediately suspend or permanently delete any user account or blacklist mobile numbers if we detect fraudulent transactions, spam bookings, submission of empty bags, offensive behavior towards our field representatives, or any other attempt to compromise our operations.

We hold your personal data, contact coordinates, and logistics logs with the highest standards of safety and care. All processing of user profiles, location permissions, and photo submissions is governed in strict compliance with our comprehensive Privacy Policy, which is incorporated by reference into these Terms.

Under no circumstances shall Asha Old Clothes Buyer, its founders, logistics teams, or operational partners be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our portal, mobile application, or the physical doorstep pickup process. Our maximum liability for any incident shall not exceed the evaluated value of the clothes collected during that specific booking.

We shall not be held liable or responsible for any failure to perform, or delay in performing, our doorstep logistics and digital booking services caused by events beyond our reasonable control, including natural disasters, earthquakes, floods, severe storms, municipal strikes, unexpected regulatory lockouts, telecommunication blackouts, or pandemics.

These Terms shall be governed by the laws of India. Any legal dispute, claim, or controversy arising out of these terms, or your use of our physical doorstep services, shall be subject to the exclusive jurisdiction of the competent courts in Thane and Mumbai, Maharashtra, India.

We reserve the right to update, modify, or replace these Terms & Conditions at any time. Any changes will be published directly on this page with a revised 'Last Updated' date. Your continued access to our portal or booking of pickups after such changes indicates your explicit agreement and legal acceptance of the updated terms.

For any queries, compliance concerns, legal questions, or doorstep booking assistance, please contact our administrative desk through the official details below: