Important Corporate Status Disclosure
Asha Old Clothes Buyer is NOT a Non-Governmental Organization (NGO), charitable trust, or donation-funded non-profit entity. We are a private, commercial textile sorting, collection, and circular reuse company.
Customers choosing our optional "Donate" pickup service do so voluntarily to support responsible clothing lifecycles, sorting, and eco-friendly distribution networks. Because we operate as a private corporate venture to maintain our doorstep transport fleet and payroll, no tax exemption receipts, 80G deduction benefits, or formal donation certificates can be provided.
Introduction
Welcome to the official Privacy Policy for Asha Old Clothes Buyer. This policy applies to our portal (oldclothesbuyer.com), mobile interfaces, doorstep logistical operations, and application databases. This documentation specifies exactly how our system tracks, holds, and processes customer records in complete compliance with Google Play Developer policies, ensuring optimal data safety.
About Asha Old Clothes Buyer
Asha Old Clothes Buyer coordinates the household textile resource lifecycle, serving neighborhoods across Thane and Navi Mumbai since 2000. We offer a direct door-to-door sorting mechanism. Premium worn clothes are appraised on-the-spot for commercial payouts, while other recyclable or general textiles are collected for environment-friendly mechanical reuse or industrial fiber processing.
Information We Collect
We collect personal credentials necessary to process doorstep scheduling and dispatch our agents. This includes direct records (such as name, email, phone number, physical address, and landmarks) alongside app performance metadata (such as IP addresses and standard device info).
Google Sign-In
Our mobile application utilizes Google Sign-In OAuth 2.0 to offer streamlined registration. By logging in with Google, you authorize us to retrieve your primary verified email address, public profile name, and profile icon URL. This read-only login structure is tokenized and never accesses your private files, drive storage, or list of Google contacts.
Email & Password Login
For users signing up via standard email, we collect a secure password alongside your email address. All user password keys are processed via strong cryptographic one-way hashing protocols immediately at the user's local device prior to backend transport, rendering them invisible to our personnel.
Firebase Authentication
We integrate Google's secure Firebase Authentication Suite to run session states. Firebase securely processes login credentials, token refresh sequences, and user identification variables. Firebase operates in compliance with strict international security frameworks including SOC 1/2/3 and ISO 27001.
Booking Information
When initiating a collection booking, we collect operational variables including preferred pickup dates, hours, weight estimates, preferred transaction formats (Donate, Recycle, or Sell), and special instructions regarding gated communities or logistics.
Pickup Address
We collect your precise street address, apartment/flat coordinates, building names, landmarks, and PIN code. This logistics dataset is provided voluntarily to allow our vehicle fleet to locate and reach your doorstep for textile collections.
Location Permission
To simplify form inputs, our mobile client may request access to precise device-level GPS coordinates. This action is fully optional. If denied, you can manually type your address into our pickup fields without any operational performance limitations.
Camera & Photo Uploads
Our application lets users capture or upload digital photos of their garments from their camera rolls to request condition assessments. This feature is strictly user-activated. Uploaded files are solely used for conditioning evaluations and are never shared with external ad platforms.
Push Notifications
We distribute push notifications to send transactional alerts about your pickup assignments, truck locations, and payment receipts. You can withdraw your push consent anytime through your system settings.
Firebase Firestore
We record profile data and booking logs inside Google's Firebase Firestore database. The platform is configured with rigorous rule structures that isolate databases and prevent any unauthorized cross-account reading or database exposure.
Firebase Cloud Messaging
Our alert distribution pipeline runs through Google's Firebase Cloud Messaging (FCM). FCM handles notifications using secure background device registration tokens, ensuring fast delivery without exposing actual email addresses or phone lines.
How We Use Information
We process collected information to fulfill doorstep requests, complete payouts, verify user profiles, execute routing logistics, maintain system integrity against spam accounts, and coordinate our collection staff.
Third-Party Services
We integrate trusted third-party service components like Google Maps API for address validations and WhatsApp API for automated communications. These services process variables under their respective corporate policies.
Traffic Analytics
We run standard anonymized analytical software logs (including Google Tag Manager) to evaluate page click trends, response rates, and regional traffic volumes, allowing us to continuously improve server speeds and page layouts.
Data Security Systems
We implement industry-standard administrative and technical protective steps. All digital transmissions are encrypted under secure 256-bit HTTPS protocols. Databases are secured behind firewalls and monitored periodically for compliance.
Data Retention Mandates
We hold customer details only for the duration required to process pickup schedules, manage accounts, or comply with commercial fiscal audit requirements, after which records are deleted or anonymized.
User Data Rights
Our users maintain complete control over their datasets. You have the right to request transcripts of stored records, submit correction requests for any field, download registration ledgers, or command full data erasure.
Profile Management
You can update, edit, or adjust your saved telephone numbers, alternate login emails, and physical doorstep coordinates directly inside your application user account panel at any time.
Account Deletion
In full accordance with Google Play Developer policy, we offer self-service profile deletion. You can initiate full removal from your account page or visit our dedicated Account Deletion Portal. Upon activation, all names, email logins, addresses, and phone records are completely and irreversibly wiped.
Children's Privacy
Our logistics services are reserved for adults (minimum 18 years of age). We do not collect or keep data belonging to children under 13. If discovered, we immediately delete the records from our servers.
Regional Availability
Physical operations and collection services are restricted exclusively to defined areas in Thane, Navi Mumbai, and neighboring operational corridors in Maharashtra, India.
Contact Details
For physical inspections, data access requests, or policy inquiries, feel free to contact our operational department directly:
Official Email
Operations compliance inbox
WhatsApp Helpline
Direct instant messaging
Corporate URL
Main online registration system
Security FAQs
Q1: Is Asha Old Clothes Buyer a registered NGO?
No. We are a private commercial textile company. Collections do not qualify for NGO donation tax deductions under Indian tax rules.
Q2: Do you share or rent out client address records?
Never. Stored addresses are restricted to active doorstep vehicle dispatchers and are not shared with advertisers.
Q3: What access is acquired during Google Sign-In?
We receive only verified email coordinates, Google profile names, and photo URL tags. We cannot access personal contacts, drive files, or photos.
Q4: Are uploaded clothing condition pictures publicly viewable?
No. Uploaded appraisal photos are held in secure private database silos and are accessed strictly by our sorting evaluators.
Q5: Can I request manual scheduling without GPS permission?
Absolutely. GPS sharing is completely optional. Denying location services does not restrict any core doorstep booking capabilities.
Q6: For how long are doorstep booking logs preserved?
Logs are retained only as long as necessary to coordinate dispatch routines, comply with audits, or manage account history.
Q7: How can I execute full account data deletion?
Registered users can initiate self-service data erasure directly within account settings or on our dedicated Account Deletion page.
Q8: Do you track background location coordinates when the client is closed?
No background tracking of coordinates or real-time travel telemetry is performed. Coordinates are used solely when booking coordinates are set.
Q9: Where is email login security managed?
All active sessions are maintained by Google Firebase Authentication systems using industry-standard OAuth procedures.
Q10: Can mobile notifications be turned off?
Yes. You can manage notification settings inside your operating system's settings menu at any time.
Direct Compliance Help
Our operations office and data safety coordinator is accessible instantly via chat.